CareConnect

Photo promoting UBMD CareConnect, UBMD Family Medicine's new telehealth services.

To stay connected with our patients and families, we now offer UBMD CareConnect, our new telemedicine service. 

UBMD CareConnect provides access to the vital care you need without coming to the office. For each visit, your provider will determine if the appointment can be done by video call, phone call or if an in-person visit is required.

To schedule a CareConnect appointment, or ask a question about our new service, please contact the office you receive care through:

Checking-in to your CareConnect visit

Just like an in-person appointment, you must be scheduled for a CareConnect virtual appointment.

Follow these steps to attend a scheduled CareConnect Appointment

  1. When it is time for your appointment, make sure you are either on wi-fi or in a place where you have good internet service. 
  2. Find the email sent to you by UBMD Family Medicine for your appointment
  3. Click on the link included in the email to access your provider’s virtual waiting room
  4. Your CareConnect visit will check you in via the secure doxy.me platform into your provider's waiting room, and the call will start once your provider is ready.

Need help checking-in?

Photo representing step one of accessing CareConnect.

1. Check-in. Our office will provide instructions on how to check-in for your virtual appointment. You can check-in from your smartphone, tablet, laptop or desktop computer.

Photo representing step 2 of CareConnect.

2. Start Appointment. Your provider will join the visit.

 

Photo representing step three of CareConnect.

3. Care Begins. You’re ready for your virtual appointment! Be sure to thoroughly discuss the reason for your visit and address any concerns you may have.

Need more help?

Read this helpful guide or watch the below video on how to check-in for your UBMD CareConnect telemedicine visit.