Introducing UBMD CareConnect

UBMD Physicians’ Group has launched UBMD CareConnect, a new telemedicine service for its patients.

UBMD CareConnect provides access to the vital care patients need without having to come to the office. Telemedicine visits can be conducted via video or phone call, depending on the patient’s appointment, need and the patient’s available resources. For each visit, the patient’s provider will determine if the appointment can be done by video call, phone call or if an in-person visit is required.

“At UBMD, we always like to say we’re with you, but now we’re with you more than ever before with UBMD CareConnect,” said Kevin Gibbons, MD, executive director of UBMD Physicians’ Group (UBMD).  “Especially during the public health crisis COVID-19 has brought to our community, it became imperative we increase accessibility to our providers. During this time of social distancing and as we encourage our community to stay at home, it doesn’t change the essential care our patients need. Those needs don’t go away.”

All outpatient UBMD practices are offering telemedicine services; these include:

·       UBMD Dermatology

·       UBMD Family Medicine

·       UBMD Internal Medicine

·       UBMD Neurology

·       UBMD Neurosurgery

·       UBMD Obstetrics & Gynecology

·       UBMD Orthopaedics & Sports Medicine

·       UBMD Ophthalmology at the Ross Eye Institute

·       UBMD Pediatrics

·       UBMD Psychiatry

·       UBMD Surgery

·       UBMD Urology

UBMD CareConnect video visits can be accessed from smartphones, tablets, laptops and desktop computers. 

On a case-by-case basis, as determined by the provider, appointments may be done in-person during the pandemic, including certain medications needed through UBMD Neurology’s infusion center at Conventus. As an alternative to the emergency room for urgent orthopaedic concerns, UB OrthoCare remains open to treat broken bones, strains, sprains, concussions and other emergent orthopaedic needs.

If during the pandemic, a patient’s appointment isn’t eligible for UBMD CareConnect and an in-person visit is determined, all UBMD spaces have been safeguarded for both our patients and team members. Numerous protocols for COVID-19 screenings and protection measures have been implemented, as well as already rigorous cleaning practices have been enhanced to ensure safety.

 “Even though our providers are on the frontlines of the COVID-19 pandemic, our care will continue uninterrupted for our patients, just delivered in a different way,” Gibbons said, who is also a neurosurgeon with UB Neurosurgery and senior associate dean of clinical affairs.

“And if any of our patients unfortunately find themselves in the hospital during this time, UBMD will be there with them. Our teams are developing international guidelines for care, designing and implementing needed tests for the novel Coronavirus and manning the emergency rooms and intensive care units caring for these critically ill patients. We’ll be with them, whether they’re at home, in our offices or in the hospital, but we hope it’s at home, safe and healthy.”

For more information about UBMD CareConnect, visit our dedicated page.