CareConnect
To stay connected with our patients and families, we now offer UBMD CareConnect, our new telemedicine service.
Our providers are actively looking at every patient appointment and for each visit, your provider will determine if the appointment can be done by video call, phone call or if an in-person visit is required. Your provider’s office will contact you to discuss options for any upcoming appointments.
If you are interested in a CareConnect appointment, please contact your provider's office to discuss options for any upcoming appointments.
Checking-in to your CareConnect visit
Just like an in-person appointment, you must be scheduled for a CareConnect virtual appointment.
Follow these steps to attend a scheduled CareConnect Appointment
- Make sure the device you're using has Google Chrome, Safari or Firebox browser. Our telemedicine service is only compatible with these internet browsers.
- When it is time for your appointment, make sure you are either on wi-fi or in a place where you have good internet service.
- Click below to find & access your provider’s virtual waiting room
- Your CareConnect visit will check you in via the secure doxy.me platform into your provider's waiting room, and the call will start once your provider is ready.
Click below to find and access your provider's virtual waiting room
1. Check-in. Our office will provide instructions on how to check-in for your virtual appointment. You can check-in from your smartphone, tablet, laptop or desktop computer.
2. Start Appointment. Your provider will join the visit.
3. Care Begins. You’re ready for your virtual appointment! Be sure to thoroughly discuss the reason for your visit and address any concerns you may have.
Need more help?
Read this helpful guide or watch the below video on how to check-in for your UBMD CareConnect telemedicine visit.